Set the scenario
Choose the function, time period, normal operating conditions, and expected outcomes to test.
Choose the function, time period, normal operating conditions, and expected outcomes to test.
Map decisions, communication, routines, escalation, information access, and informal workarounds.
Identify whether gaps stem from unclear authority, missing knowledge, undeveloped skill, fragile relationships, or poor system design.
Redesign one routine, authority structure, information path, or development opportunity and retest later.
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